Shipping Information:

Free Shipping for orders totaling $200.00 or more, before taxes and shipping costs, and shipped Via USPS.

Swiss Knife Headquarters ships all orders USPS
Priority unless otherwise requested at time of
placing the order. UPS Ground is available at
UPS published ground rates.

New Shipping Rates for USPS as of  05/12/2008:

Total Weight:    Shipping Cost:
0 to 1 lb.               $5.38
1.01 to 2 lb.          $9.24
2.01 to 3 lb.          $12.88
3.01 to 4 lb.          $15.96
4.01 to 5 lb.          $18.82
5.01 to 6 lb.          $19.77
6.01 to 7 lb.          $22.57
7.01 to 8 lb.          $25.31
8.01 to 9 lb.          $28.17
9.01 to 10 lb.        $30.86
10.01 to 11 lb.      $32.48
11.01 to 12 lb.      $33.88
12.01 to 13 lb.      $35.06
13.01 to 14 lb.      $36.79
14.01 to 15 lb.      $37.58

All orders under $14.00 before shipping and tax costs are added, will have a $4.00 handling fee added to the order.

All orders are processed and shipped within two
business days. Orders received before 12:00 noon
EST will be processed the same business day as much
as possible. Orders received after 12:00 noon EST
will be processed the following business day.

Swiss Knife Headquarters
Att: Returns Dept
12220 Parkway Centre Dr.
Poway, CA 92064-6867
(Return Auth #)
 
Swiss Knife Headquarters will not be obligated to accept
any returns of product submitted more than 60 days after
shipment of such products to customer, excluding returns
of defective product.  RA#'s have a validity period of 30
days from the date of issue.


Restocking Fees:

Non-defective merchandise returned to Swiss Knife
Headquarters for any reason other than a miss-ship of
product, will be subject to a 15% restocking fee. 
Product must be received by us in original condition
and within 30 days of our shipping date, or it cannot be
accepted for return.

Back-order Policy:

All backorder expected ship dates, are estimates, and are
solely dependant on Victorinox keeping their scheduled
ship date. Since this is out of Swiss Knife Headquarters 
control, any order that is canceled due to a change in the
expected ship date is subject to a 6% fee of the total order. 
This covers credit card/Paypal fees that Swiss Knife
Headquarters is charged when the order is placed and 
these fees are non-refundable. As much as Swiss Knife
Headquarters strives to keep current with our supplier's
backorder status, there maybe times that their inventory
changes and this website's product status does not reflect
the proper back-order status. This however will not make
void this back-order policy