Shipping Information:

Free Shipping for orders totaling $200.00 or more, before taxes and shipping costs, and shipped Via USPS only.

Swiss Knife Headquarters ships all orders USPS
Priority Mail 2-3 day unless otherwise requested
at time of placing the order. UPS Ground is
available at UPS published ground rates.

Shipping Rates for USPS Priority
Mail 2-3 day. 

Total Weight:    Shipping Cost:
0 to 1 lb.               $5.54
1.01 to 2 lb.          $9.74
2.01 to 3 lb.          $13.38
3.01 to 4 lb.          $16.46
4.01 to 5 lb.          $19.21
5.01 to 6 lb.          $21.95
6.01 to 7 lb.          $24.70
7.01 to 8 lb.          $27.72
8.01 to 9 lb.          $30.86
9.01 to 10 lb.        $33.54
10.01 to 11 lb.      $36.29
11.01 to 12 lb.      $38.98
12.01 to 13 lb.      $40.32
13.01 to 14 lb.      $42.34
14.01 to 15 lb.      $43.23

All orders under $14.00 before shipping and tax costs are added, will have a $4.00 handling fee added to the order.

All orders are processed and shipped within two
business days when everything is in-stock. Orders
received before 12:00 noon EST will be processed
the same business day as much as possible. Orders
received after 12:00 noon EST will be processed the 
following business day.

Billing Policy:

Swiss Knife Headquarters
Att: Returns Dept
12220 Parkway Centre Dr.
Poway, CA 92064-6867
(Return Auth #)
 
Swiss Knife Headquarters will not be obligated to accept
any returns of product submitted more than 60 days after
shipment of such products to customer, excluding returns
of defective product.  RA#'s have a validity period of 30
days from the date of issue.


Restocking Fees:

Non-defective merchandise returned to Swiss Knife
Headquarters for any reason other than a miss-ship of
product, will be subject to a 15% restocking fee. 
Product must be received by us in original condition
and within 30 days of our shipping date, or it cannot be
accepted for return. Once the merchandise has been
received back, a credit will be posted to your credit card
minus the 15% restocking fee, any shipping charges, and
6% of total order amount for credit card/PayPal fees.

Back-order Policy:

    When placing your order, please note that if one of your
items is backordered, the entire order will be held until
the backordered item is in stock.  You may request items
to be shipped separately, however, you will be responsible
for any additional shipping costs incurred.
    All backorder expected ship dates, are estimates, and
are solely dependant on Victorinox keeping their
scheduled ship date. Since this is out of Swiss Knife
Headquarters control, any order that is canceled due to
a change in the expected ship date is subject to a 6% fee
of the total order. This covers credit card/Paypal fees
that Swiss Knife Headquarters is charged when the order
is placed and/or canceled and these fees are non-refundable.
    As much as Swiss Knife Headquarters strives to keep
current with our supplier's backorder status, there maybe
times that their inventory changes and this website's
product status does not reflect the proper back-order
status. This however will not make void this back-order
policy.


Cancellation Policy:

Any order that is canceled for any reason other then Swiss
Knife Headquarters finds that the product is no longer
available, is subject to a 6% fee of the total order. This 
covers credit card/Paypal fees that Swiss Knife
Headquarters is charged when the order is placed and/or
canceled and these fees are non-refundable.

Special Order Items:

Special order items once ordered cannot be cancelled,
or returned as these are non-stocked items.


International Shipping:

At this time Swiss Knife Headquarters is not able to ship
outside the United States. We are not setup to handle the
Duties/Import taxes and Customs requirements.